Frequently Asked Questions.
Answers to the questions we hear most. Can't find what you're looking for? Reach out anytime.
No. There's never a contract. Cancel or reschedule anytime.
No -- you won't be charged until after your cleaning is complete.
Our Happiness Guarantee means we'll come back and make it right.
Yes — every cleaning is backed by our Happiness Guarantee, and our professionals are vetted and verified before joining the team.
No, your cleaning professional brings their own supplies and equipment.
Not at all -- most of our customers aren't. Just leave any gate codes or entry instructions when you book, and we'll take it from there.
Of course. Just let us know when you book so your cleaner comes prepared — and if you could pick up after them beforehand, that helps everyone get right to work.
Not much! Just clear any clutter from surfaces you'd like cleaned -- the more we can reach, the more thorough we can be.
We ask for at least 48 hours' notice if your plans change. Cancellations within 48 hours of your scheduled cleaning are charged in full - and if you book less than 48 hours before your desired time, that same window applies from the start.
Under two minutes, right on this site — no waiting for a callback.
You'll get a confirmation right away. Before your cleaning, we'll have the details your cleaning professional needs — your service type, home information, and any access instructions you provide. You'll also receive reminder and arrival updates so you always know what's happening.
We proudly serve Greater Nashville, Tennessee. See the full list of cities on our service areas page. Outside the current area? Join the waitlist. service areas page