Terms and Conditions

Welcome to Crisp & Clover ("Crisp & Clover," "Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of the Crisp & Clover website, customer portal, booking systems, and the connection of customers with independent cleaning professionals ("Service Providers"). By accessing our website, requesting an estimate, creating an account, or booking a service, you agree to these Terms.

Crisp & Clover provides the platform that connects users with Service Providers and facilitates that introduction. We do not ourselves perform the cleaning services listed on our site as being provided by Service Providers. Any contract for the performance of those services is between you and the relevant Service Provider, not Crisp & Clover.

It is the responsibility of the relevant Service Provider to perform any services you request through Crisp & Clover. You agree to comply with any terms that apply between you and that Service Provider directly.

By booking with us, you understand that you are entering into a separate arrangement with the Service Provider assigned to your cleaning, and it is your responsibility to communicate your specific service needs to them, whether directly or through the channels Crisp & Clover provides.

We do not commit to sending a specific number of cleaners to your residence, and we do not commit to sending the same Service Provider for future bookings. If you have a preference for a specific number of cleaners, let us know in advance.

Service Providers are independent contractors, not employees of Crisp & Clover. We do not guarantee their conduct, behavior, or any act or omission on their part.

We take reasonable measures to assess the suitability of the Service Providers on our platform, including interviews, background checks, and identity verification. We rely on information provided by the Service Provider and by third-party verification services, and cannot guarantee its completeness or accuracy.

We do not guarantee that any Service Provider is suitable for your particular needs, and you engage a Service Provider at your own discretion. We may remove a Service Provider from our platform based on feedback, at our discretion, but are under no obligation to do so.

Crisp & Clover facilitates residential cleaning services, including Standard Cleaning, Deep Cleaning, Move-In Cleaning, Move-Out Cleaning, and Recurring Cleaning plans. Service availability may vary by location. We serve the areas designated on our website and confirmed through our ZIP code verification tool, which may be updated from time to time.

Online quotes and estimates are based on information provided by the customer. Factors that may affect pricing include property size, number of bedrooms and bathrooms, home condition, pet presence, requested services, and additional cleaning requirements. If information provided during booking is inaccurate or incomplete, Crisp & Clover reserves the right to adjust pricing. Customers will be notified before additional charges whenever reasonably possible.

We accept credit and debit cards only - we do not accept cash or cash on arrival.

Your card details are collected at the time of booking to avoid payment issues, but you are not charged until the cleaning has been completed. You authorize us to perform authorization checks on the card provided.

We may place a hold on your card approximately 48 hours before your scheduled cleaning to confirm sufficient available funds. This hold is not a charge. If your card does not have sufficient available funds, we may ask you to provide an alternative payment method - if one is not provided, we may cancel your booking within the 48-hour window before your clean.

You will be charged for: the cost of the cleaning service based on the type booked, our platform fee for connecting you with a Service Provider, and any additional services requested at the time of the cleaning. You will receive a single receipt from Crisp & Clover for the full amount paid.

A service appointment is considered confirmed only after required customer information is submitted, payment information is provided, availability is confirmed, and Crisp & Clover sends a booking confirmation. We reserve the right to decline or cancel bookings where necessary.

All cancellations require at least 48 hours' notice.

If you cancel less than 48 hours before your scheduled cleaning, you will be charged the full amount for that booking. If you book an appointment within 48 hours of the desired cleaning time, this same policy still applies - cancelling within that window results in the full charge.

You agree to provide a safe working environment for your Service Provider. Electricity and hot water must be available at the property for the Service Provider to complete the cleaning - if unavailable, this will be treated as a late cancellation and the full booking fee may apply.

You agree to make your home accessible to your Service Provider at the scheduled time, whether through a key, entry code, smart lock, lockbox, or by meeting them in person. If your home has a security system, you agree to provide the entry code or have it disarmed in advance.

You will be asked to provide a suitable parking location during booking. If that spot is unavailable and your Service Provider cannot park, this will be treated as a cancellation and the full booking fee may apply. Any parking costs incurred will be added to your bill.

If you have a concern about the cleaning provided, you must contact us within 24 hours of the cleaning. The email must include a written explanation of the issue and relevant photos.

Service Providers offering end-of-tenancy and deep cleans have agreed to a free re-clean guarantee. If we determine the concern is valid, we will request the Service Provider return within 7 days of the original booking, offering up to three possible re-clean times. If none are accepted, the offer to re-clean ends. Carpet cleaning is not eligible for a free re-clean due to the variable condition of carpets.

If no issue is reported within 24 hours of the cleaning, you acknowledge the service was completed as scheduled and to your satisfaction, and Crisp & Clover will not be responsible for claims raised after that period.

Crisp & Clover maintains its own general liability coverage. In addition, our Service Providers are contractually required to carry their own liability insurance. Claims under $400 related to a specific cleaning are handled directly with the Service Provider. For claims above $400, we will help facilitate your contact with the Service Provider's insurance provider.

Because Service Providers are independent contractors rather than employees, our ability to intervene directly in a dispute is limited. Pursuing further compensation from a Service Provider is at your discretion.

Responsibility for any damage caused by a Service Provider while performing a cleaning rests with that Service Provider, not with Crisp & Clover. We assume no liability for items not properly secured, or for damage that existed prior to the cleaning.

To make a damage claim, email us within 24 hours of the damage occurring, with photos attached - claims cannot be made by phone, and claims submitted after 24 hours will not be accepted. The decision on whether to settle a claim rests with the relevant insurer, and that decision is final.

Recurring cleaning plans may receive discounted pricing. If recurring service is cancelled after an initial discounted appointment, Crisp & Clover reserves the right to adjust pricing to the applicable one-time service rate.

For safety and quality reasons, Crisp & Clover's Service Providers do not perform hazardous waste removal, biohazard cleanup, pest infestation cleanup, mold remediation, exterior high-rise cleaning, movement of heavy furniture, or handling or relocation of firearms. Service Providers may decline tasks outside normal cleaning services.

For end-of-tenancy and one-time bookings specifically, you agree to ensure the following before your Service Provider arrives: the property is free of trash and loose furnishings, the refrigerator and freezer are defrosted, and there is no excessive mold, lime scale, dirt, grime, or biological fluid present that would meaningfully extend the cleaning time. If these conditions aren't met, your Service Provider may need additional time, which may result in an additional charge, and any re-clean guarantee will not apply to that booking.

You may not hire a Service Provider directly outside of Crisp & Clover, negotiate final pricing directly with them, or pay them directly or on-site. All arrangements go through Crisp & Clover. Our Service Providers are skilled professionals, but they are people, not miracle workers - we ask that you approach each cleaning with realistic expectations, and we'll do our best to match you with a great fit.

You are responsible for securing your pets during a cleaning. Crisp & Clover and our Service Providers are not responsible for pets escaping during service.

Crisp & Clover maintains a safe and respectful standard for every interaction. Customers may not engage in harassment, discrimination, threats, abusive behavior, or unsafe conduct. Services may be discontinued if safety concerns arise.

By providing your phone number and consenting to SMS communications, you agree to receive service-related messages, including booking confirmations, reminders, updates, and customer support communications. Marketing messages require separate consent. Reply STOP to unsubscribe, HELP for assistance. Message and data rates may apply.

Crisp & Clover may use artificial intelligence tools to assist with estimates, scheduling, customer support, operational management, and service improvements. AI-generated information may require human review.

All website content, branding, designs, software, text, graphics, and materials are owned by Crisp & Clover unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited.

To the maximum extent permitted by law, Crisp & Clover is not responsible for indirect, incidental, or consequential damages arising from use of our website or services.

These Terms are governed by the laws of the State of Tennessee.

Crisp & Clover

Email: support@crispandclover.com

Website: https://crispandclover.com